Return Policy

 
 

For all purchases SENTIERO will accept merchandise in its original condition for an exchange when accompanied by the original invoice. Returned merchandise must also include the original shoe box, dust bag, and adhesive sole tags and must be returned to us within 7 days from the date of delivery (i.e. your return shipment must be postmarked within 7 days from receipt of your order). 

We strongly advise all customers to check merchandise thoroughly upon delivery before removing the clear adhesive sole tag and before disposing of any original packaging. For any discrepancies with your order please contact us immediately.

All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our soles are very delicate and we cannot accept returns on shoes that appear worn or damaged. The sole must be in perfect condition. Returning shoes of which the soles appear damaged may result in a refurbishment fee or may be refused if unable to be refurbished for sale. We thank you for your understanding.

 

Return shipping:

  1. Please contact us directly and we will issue a return label shortly.

  2. Attach return label provided in package. 

  3. Seal package with original receipt/invoice and drop off the package at the closest UPS location. 

To ensure that your return is processed as quickly as possible send all the items you wish to return from one order in one parcel.

Items should be returned new, unused and with all garment tags still attached . In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.

 

Exchanges:

An item can be exchanged for a more suitable size, or for a different item.  However all exchanges are subject to stock availability. To exchange your item, please contact us via email hello@sentieroshoes.com.  

If you are located outside the US you will be required to pay additional taxes and duties on the replacement item. 

 

Faulty items:

An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 1 year after delivery. 

We do not consider wear and tear to be a fault.

All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.

Exchanges are possible subject to availability, should you prefer to have an exchange please let us know.

To return a faulty item to us, you should follow the standard returns process as detailed above.