How to request a return

 

  • Sign into your SENTIERO account and under Order History; select your order number containing the items you would like to return.

• Click on REQUEST A RETURN and select whether you would like to return or exchange your item/s.

  • We ask that you select the reason why you want to send your item(s) back. If an item is faulty, please let us know in the comment box provided. *

 

*Reason's for a return:

  • Incorrect product or size ordered

  • Product did not match description on website

  • Damaged

  • Changed my mind

  • Exchange

  • Other

 

• If you'd like to exchange an item for another size, please select the size you would prefer to have. Please contact us if your size is not available.

• Make sure you check the box to agree with our Conditions of Return.

  • Once you click SUBMIT RETURN, we will send you an email containing your Returns Merchandise authorization (RMA) number.