We considered an item to be flawed if it has been received by you in an imperfect condition or if there is a manufacturing fault within a period of 1 year after delivery.
We do not consider wear and tear to be a flaw; you may refer to our Product care guide here for further information.
All items that are returned as flawed will be thoroughly inspected by our quality control experts to regard whether an item is flawed or whether it is normal wear and tear. We may be able to offer to repair your item, but please note that repairs are not guaranteed.
Exchanges are possible limited to stock availability, should you prefer to have an exchange please let us know.
To return a flawed article to us, you should follow the standard returns process as detailed above.